Let's Think Digital Blog

Insights from Think Digital’s “Pac-Man” workshop at FWD50 2022

By Luke Simcoe, Associate, Think Digital (along with contributions from the Think Digital team)

Here at Think Digital, we tend to agree with the idea that “culture eats strategy for breakfast.” No digital or innovation strategy will succeed if organizational culture isn’t aligned with its aims and methods.

But we know culture doesn’t tell the whole story. Culture is elusive; it’s emergent. You can’t really change culture, at least not directly. But you can change the things that determine and produce culture, like how people are rewarded (incentives) and the way decisions get made (structures).

Policy Making in a Digital World: Loosing Anarchy or Future-Proofing Democracy?

By Winter Fedyk, Associate, Think Digital

In Canada and around the world, the digital revolution is giving rise to a new society.

In the mid-1990s, governments came alive to the challenge of the internet and online platforms for the first time.

Today, the digital transformation of public services and the institutions of the welfare state is one of the greatest challenges facing federal, provincial, and municipal public servants. They are building a new plane while they fly it.

The “Pac-Man” model for rethinking how government works

By Ryan Androsoff, CEO & Founder, Think Digital

Governments around the world are facing unprecedented change. The digital revolution has upended expectations around service delivery in all sectors of society. The COVID-19 pandemic forced both citizens and government employees into more fully online modes of interaction than ever before, and it is very likely that much of that change in how we work and receive services will be “sticky”. Put simply, there is no going back.

Dr. W. Edwards Deming’s 14 Points for Management — Applied to Accessibility

By Mike Gifford, Associate, Think Digital

I recently came across the work of Dr. W Edwards Demings and his work on quality management. I was introduced to it in an episode of the IAAP United in Accessibility podcast. I had heard of Total quality management (TQM) but not much more. These management frameworks are very applicable to our current challenges with digital accessibility.

Think Digital Takes On Digital Disruption

By Ryan Androsoff, Founder & CEO, Think Digital

I’m thrilled that we have announced the launch of Think Digital, a new company focused on the vision of creating a future where public institutions are able to adapt and thrive in the era of digital disruption!

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